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Please see the steps below: 1. Go to Leave > Add Adjustment > select the employee > Effective Date = Hire Date > Leave Summary = MOM Sick > Transaction Code = Entitlement Adjustment > Days = 5 > Save and Close. 2. Go to Leave > Add Adjustment > select t...
Please help to check the below: 1. Go to Leave > Setup > Leave Package > click into the leave package > under Employees tab > make sure the employee is assigned on the listing. 2. Go to Leave > Generate Leave Run > select leave package > Employee Select...
Please help to check the below: 1. Go to Basic HR > Employee > click into the employee > go to Career tab > make sure category/leave group that used for Annual leave mapping is updated. 2. Go to Leave > Generate Leave Run > select leave package > Genera...
Due to security concerns, the login account will be locked if you failed login attempt 3 times. You may unlock it via the steps below: 1. ESS Account Go to Employee Self Service > ESS Account > click into ESS Account > Edit > tick "Is Active" > Save and...
Please see the steps below: 1. Go to Leave > Setup > Leave Type > click into MOM Sick > go to Application tab > tick "Can apply if not Confirmed" > Can apply after in service for more than = 0 Months > Save and Close. 2. Go to Leave > Add Adjustment > s...
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ERROR: This domain name (mail.creaworld.com.sg), does not match the domain name in the license key file esupport.creaworld.com.sg.

For assistance with your license, please contact the Kayako support team: https://my.kayako.com