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Unlock login account
Posted by Kui Sin Tan on 10 December 2021 11:26 AM

 

 

Due to security concerns, the login account will be locked if you failed login attempt 3 times.

You may unlock it via the steps below:
1. ESS Account
Go to Employee Self Service > ESS Account > click into ESS Account > Edit > tick "Is Active" > Save and Close.

2. WhyzeHR account
Go to Admin > User > click into the user account > Edit > tick "Is Active" > Save and Close.

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Help Desk Software by Kayako case
ERROR: This domain name (mail.creaworld.com.sg), does not match the domain name in the license key file esupport.creaworld.com.sg.

For assistance with your license, please contact the Kayako support team: https://my.kayako.com